FAQ

FREQUENTLY ASKED QUESTIONS ABOUT OUR TAMPER RESISTANT PRESCRIPTION PADS & FORMS


How do I place an order with Rx Security?

Answer

Orders of forms, pads and paper can be placed with Rx Security either online or via fax. You can place your order for our tamper resistant Rx prescription pads and other products online at www.rxsecurity.com or you can obtain an order form online and fax to 1-866-667-9723. Our products are available across the US including California, Florida, Georgia, Texas, Oregon, Washington and Arizona.

To place a new order online, go to the Rx Security main website & click on the “Order Now” button. Then, under “New Order”, select your State / Province to view pricing and products for your location. On this page, you can place your order for prescription pads or EMR Printer paper by completing all of the required fields. You will also be able to preview the pad/paper design.

To place a reorder online, go to the Rx Security main website & click on the “Order Now” button. Then, under “Reorder”, enter your account number or a previous order/invoice number and complete the required fields.

What are the different products offered by Rx Security?

Answer

Rx Security currently offers the following secure products:

Do your prescription pads and forms meet the Medicaid guidelines?

Answer

Yes, All of Rx Security secure prescription forms meet and exceed the Medicaid regulations that came into effect on 1st October 2008.

Is there someone I can call to get more information about placing an order with Rx Security?

Answer

Rx Security customer service representatives can be contacted toll free at 1-800-667-9723 from 7:30am to 7:00pm (EST) Monday to Thursday, 7:30am to 5:00pm (EST) on Fridays.

Does Rx Security accept credit cards?

Answer

Yes, Rx Security currently accepts Visa, MasterCard and American Express.

What is Rx Security member pricing?

Answer

Rx Security has agreements with a number of Medical Associations to provide their members with special discounted pricing. If your State does not have such pricing and you would like to benefit from such a discount on your future orders, please ask the representatives of your Medical Association to get in touch with a representative at Rx Security.

Is it possible for me to have more than one physician & multiple locations on my prescription form?

Answer

Yes, Rx Security can set-up your prescription form with more than 1 physician & with multiple locations depending on various State regulations. To place such an order for 6 or less prescribers and/or 6 or less locations you can order online by clicking on "Order Now" in the menu at the top of the webpage. For higher quantities, you will need to download an order form from Rx Security website (click Order Now and choose to download order form) & fax or email in the order form.

For reorders, also submit a copy of your current prescription, with the changes marked on the prescription itself. Rx Security will then create a proof and fax or email it back for your approval. Once approved & faxed, the order will be printed.

Will I receive a proof?

Answer

For all new online orders, you can view a proof online while placing your order. If you would like to receive a hard copy proof, please make a note in the "Comments" field. In the case of all new faxed orders, Rx Security will create a proof that will be faxed or emailed to you for your approval.

What do I need to do if I want to switch from my existing vendor to Rx Security?

Answer

In the case where you are switching from your existing vendor to Rx Security, you can fax or email a copy of your existing prescription form (with changes marked on it – if required); along with a completed Rx Security order form. Rx Security will then create a proof, which will be sent to you for your approval. The prescriptions will be printed only after the approval of the proof.

What's this about Void Pantographs not always working?

Answer

These days due to the improved quality of photocopy technology, any void pantograph printed by any security printer (for checks, prescriptions or any other forms) as a sole security feature cannot be guaranteed to totally alleviate fraudulent actions against your document. Print densities of copiers can be varied to override “VOID” security features. This is why we layer our documents with multiple other security features so that the possible failure of the void feature will be compensated by the other features.